To back up its Technology Enabled and Online Learning Services, Manipal Global has a highly qualified team of professionals handling the help desk and technical support. These services are available 24 x 7 to help resolve issues that may arise during the complete enrolment and on-rolls cycle.
The workforce is categorised into three divisions:
This facility meant exclusively for the teaching faculty helps resolve all issues related to the program study irrespective of the format, clarifications and corrections, use of technology, suggestions and enhancements.
Student help desk
This facility commissioned exclusively for the benefit of the student community is aimed at resolving and delivering speedy solutions to all problems faced by students.
Issues related to use of technology or software designed and developed by Manipal Global are addressed by the technical support representatives.
The modes of help desk services offered by Manipal Global are:
The help desk representatives are trained by Manipal Global to be customer friendly, patient, empathetic, courteous and have relevant subject knowledge. An efficient and well-structured tracking mechanism to is also in place to keep a tab on all complaints registered with the help desk and ensure their quick and satisfactory redressal.